About the Role
At West Point Auto and Truck Center, we take pride in keeping West Point and the surrounding communities on the road. We're looking for a full-time Automotive Service Advisor to be the friendly, knowledgeable face of our service department. You'll greet customers, listen to their concerns, recommend the right service, and keep them informed from drop-off to pickup. You'll also schedule appointments, arrange loaner vehicles, and verify insurance before work begins.
Why You'll Love Working Here:
- Competitive pay
- Flexible scheduling
- Health insurance
- Paid time off and sick leave
- 401(k) retirement plan
What You'll Do:
- Greet customers promptly and courteously
- Gather customer and vehicle information to open accurate repair orders
- Document each vehicle concern clearly and completely, as described by the customer
- Recommend maintenance based on the vehicle's age, mileage, and service history
- Prepare complete, accurate estimates for parts and labor
- Set clear completion times and follow-up expectations
- Track each vehicle's progress throughout the day and keep customers updated
- Confirm that final invoices match the work performed on the repair order
- Walk customers through all completed work and charges at pickup
What You Bring:
- High school diploma or equivalent
- At least 1 year of experience in an automotive service department
- Previous experience as a service advisor, assistant lane manager, or service consultant
- Ford dealership experience is a plus
- Solid knowledge of automobiles and the ability to pinpoint problems quickly
- A proven record of delivering exceptional customer satisfaction
- Basic computer skills and a willingness to learn new software, technology, and service procedures
- Ability to thrive in a fast-paced environment
- An energetic, positive, and friendly attitude
- Strong personal and professional integrity
- Ability to lift up to 50 pounds and stay on your feet for extended periods
- Interest in a long-term career with a growing organization
Ready to grow your career with West Point Auto and Truck Center? Apply today. We'd love to meet you!